Frequently Asked Questions
Below are some frequently asked questions. Please scroll down the page. If you have any additional questions or need advice, please do not hesitate to contact us.
Q. What hire periods are available?
A. Most products are available for hire from 1 day. A small number of products are a minimum of one weeks hire. Marquees and furniture hire are hired for 1-3 days and then Weekly.
Our hire period structure is
1 Day – Hire is for 24 hours from the time of receipt of our equipment.
2 Days – Hire is for 48 hours from the time of receipt of our equipment.
3 Days - Hire is for 72 hours from the time of receipt of our equipment.
1 Week – Hire is for 7 days from the time of receipt of our equipment.
Over 1 Week – Hire will be charged at the number of full weeks and each day is charged at 1/7th of the weekly hire rate.
Weekend – Hire from 12noon Fri or Saturday morning to 12noon Monday morning.
Note – Equipment that is to be collected by ourselves will be considered off hire when instructed by the customer that it is available for collection.
Q. Do I have to pay a deposit?
A. Unless you have a credit account a deposit must be paid. Each product has a set deposit value.
Q. How can I make payment?
A. Deposits can be paid by cash, cheque or credit card / debit card. We accept all major cards with the exception of American Express. The deposit paid covers you for up to 2 weeks hire period. For longer periods, please top up cash / cheque deposits every 2 weeks. We automatically top up card payments fortnightly.
Q. Is VAT included in your prices?
A. No. VAT at the standard rate (20%) will be added to the final invoice. Marquee and furniture hire rates shown on the website already include vat.
Q. Do I need proof of identity?
A. For new customers you may be asked for proof of identity. This should be a drivers license or passport. A photo is taken at the time of hire when you sign the hire contract.
Account customers employees may be asked for ID, should they be unknown to us.
Q. Can I open a credit account?
A. Yes. If you are going to be a regular hirer, we would be pleased to open a credit account. Please see our credit account application form on our ‘Downloads' page. Credit account applications will be subject to normal credit checks.
Q. Do you offer a delivery and collection service?
A. Yes. We offer a local delivery and collection service. The charge varies depending on the exact area. We are able to deliver anywhere in the South East of England at a reasonable transport rate. Please ask our staff for a price for your area.
Q. What is the condition of the equipment?
A. We pride ourselves on supplying modern and well maintained equipment. All equipment is tested before each hire.
Q. What about insurance?
A. We do not offer a damage waiver on our hire fleet. All damage will be charged accordingly (excluding fair wear and tear). It is the hirers responsibility to insure all equipment against theft or loss. Equipment will be charged on a new for old basis.
Q. What are your terms and conditions of hire?
A. Are terms and conditions can be viewed on our ‘Downloads' page.
Q. What are your opening times?
A. We are open from 7.30am to 5.30pm from Monday to Friday and 8.00am to 12.00pm on Saturdays. Should you require our services outside these hours please contact us to make prior arrangements.